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January 19, 2024
Answers to your top questions about Amazon Freight
At Amazon Freight, we want to be with you for the long haul. That’s true if you are shipping just a few loads or hundreds per month. When it comes to your frequently asked questions, here are some answers to help you better understand what Amazon Freight is.

Q: What type of customers does Amazon Freight serve?
We serve shippers of all sizes—from large enterprise customers to small- and medium-sized businesses.

When it comes to our largest customers, we offer a model that allows us to move up and down from a capacity perspective, so we have more elasticity and scale to meet their needs. For these reasons and more, we have been named the “carrier of the year” for brands like Mars Petcare and Newell Brands.

We also offer flexibility and capacity to deploy our trailers where and when our small- and medium-sized customers need them, largely through our easy-to-use online portal. As one of our customers says, Amazon Freight is the “complete package” when it comes to a transportation provider.

Q: Does all this mean you only ship inbound to Amazon’s facilities?
No! While we have plenty of options to get your loads to our facilities so they can be sold on Amazon.com, we can also ship externally to your facilities. Many of our customers tap into Amazon’s freight network so they can get their shipments to their locations or even their final end customers’ locations.

Q: What services do you offer?
Our core service is full truckload using 53’ dry vans. As an asset-backed broker, we have more than 50,000 trailers and 20,000 domestic intermodal containers that you can leverage. We currently support most commodities that can be shipped on 53' dry van equipment.

We offer a reliable live load service but also have a highly flexible drop and hook program that can reduce trucker wait times and alleviate potential detention charges from accruing. When it comes to pricing, you can get quotes instantly via our online portal. If you are interested in securing contract rates, contact us to learn about that option.

Q: Where does Amazon Freight ship?
In terms of coverage, we offer lanes throughout the lower 48 states in areas where Amazon operates, thanks to our Relay carrier network and trailer pool. You can see a map of our coverage zones here. Or you can contact us and our transportation specialists will run a lane-match analysis to see how we can serve you.

Q: How do you monitor your shipments?
Our online tools and self-service transportation management systems help you manage your shipments on demand. Our trailers are equipped with GPS sensors and carriers and drivers utilize the Amazon Relay app to ensure visibility.

Q: But wait, you mentioned Amazon Relay and I’ve also heard of Amazon Freight Partner. Are those part of Amazon Freight?
Good question because it can get a little confusing. The easiest way to think about it is the customer for each.

Amazon Freight is Amazon’s trucking offering for shippers. Amazon Freight Partner helps entrepreneurs (and current carriers) start their own trucking businesses. And Amazon Relay is the connection point for carriers and drivers to haul for Amazon. So if you’re a carrier, driver, or budding business owner, you’ll want to head over to the Amazon Freight Partner or Amazon Relay websites. This article helps explain the differences between all three even further.

Q: How do you secure your shipments?
Safety and security are always top priorities for Amazon. One of the benefits of working with Amazon Freight is that our customers inherit all the best practices of Amazon policies, architecture, and operational processes built to satisfy the requirements of our most security sensitive customers. For instance, many of our truck yards use the latest technology to keep traffic flowing safely, securely, and smoothly.

Q: What type of customer support do you offer?
We offer dedicated shipper support and network monitoring 24/7/365. For our small- and mid-sized customers shipping inbound to Amazon, we also offer Dedicated Transportation Consultants to help grow their businesses. This includes helping them leverage our tech such as our online portal to book and manage their loads, as well as finding new opportunities to optimize their operations.

Q: Where can I learn more?
If you are a shipper looking for a great self-service option, get started and create your account. If you are an enterprise shipper, contact our enterprise sales team here.
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