When your business is built on helping men feel their best, the last thing you want to worry about is whether your products will reach customers on time. For Dr. Squatch, a men’s personal care brand that started in a garage and now inspires men to live happier and healthier lives, reliable freight shipping is essential to growth and customer satisfaction.
Four years ago, Dr. Squatch needed a freight solution that could keep pace with its expanding e-commerce operations. “We were looking for a freight solution that could integrate seamlessly with our Amazon fulfillment operations and give us complete visibility and control over our Fulfillment by Amazon (FBA) shipments,” recalls Justyna Jakubaszek, Senior Marketplace Fulfillment Manager at Dr. Squatch. That’s when they turned to Amazon Freight.
Today, Amazon Freight has become an essential tool for Dr. Squatch’s logistics operations. The company uses a mixture of full truckload (FTL) and less-than-truckload (LTL) shipping from its California-based third-party logistics provider to Amazon fulfillment centers nationwide.
“Amazon Freight has been a great choice for us to provide clarity for when the appointment slots will be and the transit times to Amazon fulfillment centers,” Jakubaszek explains. “It also allows us to escalate within their network and be able to troubleshoot problems with the online portal and our account manager.”
See what’s coming before it arrives
Jakubaszek oversees the company’s FBA operations across the United States and other regions. Her days are filled with emails, check-ins, and shipment coordination—the kind of detailed work that keeps a growing e-commerce business humming.
“Overall, with the amount of volume we move annually, we have quite a lot of shipments that have to move from point A to point B,” she says. “Some of those are going from California all the way to the East Coast and everywhere in between.”
The company experiences significant seasonal volume shifts, with peak season starting in September and running through Cyber Monday, Black Friday, and into the holiday season. They also see smaller spikes around Father’s Day and other gifting occasions. Managing inventory during these fluctuations requires careful planning.
The ability to see appointment slots and transit times provides critical visibility for planning. “Amazon Freight wins out because we can see appointments and get a rough idea of when it will land as opposed to waiting for other carriers, who aren’t as interconnected with Amazon and can’t take our feedback,” Jakubaszek points out. That transparency and predictability matters when you’re managing inventory across multiple fulfillment centers and trying to avoid stockouts during the critical peak season.
Turning congestion into opportunity
Dr. Squatch’s dedicated transportation consultant at Amazon Freight provides proactive insights about network patterns and congestion, helping the company make smarter decisions about where to ship.
“Our transportation consultant helps us navigate peak season bottlenecks by providing redirect routes to alternative FBA locations that have delivery appointment availability,” Jakubaszek says. “That network visibility is invaluable for quick pivots.”
During last year’s holiday season, when one fulfillment center was bypassed and the next available appointment was 45 days out, Dr. Squatch’s transportation consultant helped them to find a workaround. “With his help, we were able to mitigate all issues that arose,” Jakubaszek says. “The amount of time we have spoken on the phone just to make sure everything reaches its destination on time has been amazing.”
Scale without hitting the ceiling
Dr. Squatch has also embraced Amazon Freight’s LTL program. “For smaller shipments, where we can’t quite fill up a full truck or for less urgent shipments, LTL allows us to save money and diversify our shipment options,” Jakubaszek says.
The Amazon Freight portal has significantly streamlined Dr. Squatch’s booking process. “The portal is an easy way to book your freight. It usually takes less than a couple of minutes to get your shipment details entered and you’re onto your appointment slot.” The ability to compare FTL and LTL options and pickup times in the portal lets Jakubaszek make informed decisions about whether to prioritize speed or cost.
As Dr. Squatch continues to grow, Amazon Freight has proven to be a flexible freight solution that scales with them. “We aren’t running into any limitations,” Jakubaszek says.
For a brand that started in a garage and now ships truckloads of products across North America, having a provider that can keep pace with their ambition makes all the difference. “Amazon Freight allows us to meet our growth goals by giving us the flexibility and transparency in planning.”
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