Choosing a freight provider is a big decision. You’re entrusting them with your inventory, your timelines, and, ultimately, your reputation. Handing your goods to a carrier requires trust and, before making that kind of commitment, you want to know you’ve found the right one.
If you’re exploring freight options, chances are Amazon Freight has crossed your radar. But what do shippers actually think about Amazon Freight? Here is what real customers have to say.
Improved reliability and reduced delays
Bottlenecks and unpredictable lead times are pain points for many shippers, especially during growth spurts or seasonal surges. Customers repeatedly highlight how Amazon Freight eliminates friction, keeps freight moving, and delivers consistently.
“Shipments that once took 20 days were suddenly arriving in three or four days after switching to Amazon Freight. That changed everything for our business,” says Bryan Cuevas, CEO of C Group Logistics. “Even during peak season, Amazon Freight keeps us on schedule.”
Real-time visibility and GenAI-driven technology help resolve unexpected issues in seconds. “Disruptions in logistics are inevitable. If one happens, Amazon Freight tells us there is an issue, and, more importantly, the impact and the plan,” Cuevas says.
Scalable capacity
One of Amazon Freight’s biggest advantages, according to customers, is its ability to handle growth, large volumes, and seasonal spikes without missing a beat. “Freight used to hold us back. We’d lose bids waiting on quotes or chasing down answers. Amazon Freight changed that,” says Joel McAllister, Hydrojug’s Director of eCommerce. “Their capacity, speed, and transparency have opened doors to new markets we couldn’t reach before.”
HydroJug, which grew 450% year-over-year, cited Amazon Freight’s ability to keep up as order volumes increased. “Amazon Freight matched our growth step for step, kept our freight moving, and gave us the operational stability we needed to be able to scale successfully,” McAllister says.
Superior visibility and real-time tracking
For many shippers, visibility into where their freight is and when it will arrive is just as important as price or speed, and Amazon Freight’s technology and portal set it apart.
“I can open the portal and know exactly where a trailer is. No phone calls. No guessing,” Utopia’s Muhammad Maaz says, adding that visibility results in better service. “Our customers expect constant updates, and now we can give them answers in seconds, not hours.”
Project44, a global leader in supply chain visibility technology, named Amazon Freight a Preferred Carrierfor delivering exceptional visibility, placing it in the top 2% of all carriers evaluated.
Operational efficiency and process improvements
Customers report that Amazon Freight has helped them improve workflows, reduce manual work, and streamline operations.
“Before Amazon Freight, we were constantly digging for information. We’d have to call carriers, wait for replies, and chase updates. It slowed everything down,” says Savie Yuan, owner of Syco Enterprise, a third-party logistics provider. “Amazon Freight immediately provided a much, much better level of service than other carriers.”
Amazon Freight’s extensive trailer capacity can also enable trailer pools, which reduce dwell time. “The drop trailers alone save us hours every day. We can preload shipments and keep freight flowing,” Yuan adds.
Reliable, responsive customer support
Even with great tech and infrastructure, logistics can be unpredictable, and shippers value Amazon Freight’s human support just as much as its automated tools. Customer service operates 24/7/365, and shippers have noted that dedicated transportation consultants are always available to answer questions, provide updates, or help resolve issues quickly.
“When something comes up, we get answers fast. Our Amazon Freight account manager knows our lanes and our business, so every conversation is productive. It feels like having an extension of our own operations team,” says Hugo Tan, chief operational officer for OL Warehouse.
Having dedicated customer service representatives helps shippers foster relationships.
“Everyone in my warehouse knows our Amazon Freight rep by name. That says a lot,” says Cuevas.
Trust, security, and confidence
Trust is foundational in logistics, and customers frequently cite Amazon Freight’s safety and security standards, including trailers outfitted with sensors to monitor cargo and detect unauthorized access, carrier and driver vetting, and secure yards.
“Amazon’s safety standards and technology investments give us peace of mind. We know who’s handling our shipments, where they are, and that they are secure,” Tan says.
Work with us
Across industries, shippers describe Amazon Freight as a provider that delivers reliability, scalability, visibility, and support.
If you’re looking for a freight provider that shippers trust, we are here to help. Create an account to get started.
